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PALLET CHARGES (ALL ORDERS) AND BOX CHARGES
(FOR ORDERS <20 SQUARES)

• Every material order, no matter of size, will require a $25 pallet fee for every pallet of material on the order.
• All fittings and trim items are sold in full boxes. For all orders <20 squares, for each partial box required, a $35 special charge will be applied to the order/invoice

NEW COLOR DEVELOPMENT CHARGE

• A minimum charge of $600 (up to $1200) will be required prior to development of a new custom color. This charge will be
  applied to all orders. The new color charge is non-refundable.
• For Impressionist Series color development, the charge will be $2,000 and is non-refundable.
• For a custom or partial range of top spray, add 20% upcharge on the matte price.

ON SITE TECHNICAL VISITS

• The charge will be $800 per day plus expenses.
• Two week lead time is requested for set-up.

TILE SET UP CHARGE

• Any fitting quantity less than 25 tiles will have a $150 set up charge in addition to the per piece charge. A field tile order will not be accepted if quantity is less than 100 pieces.

CUSTOM ORDERS

• All orders for custom material require a 50% deposit with the order unless pre-approved by the VP of Sales or the General Manager. No returns are permitted for custom orders. A 25% payment is
  required prior to shipment.

CUSTOM IMPRESSIONIST BLEND REQUESTS

Effective immediately, we will be charging the following fees to develop a new Custom Impressionist Blend.

Impressionist Colors (Level 1): The standard, current impressionist colors named and published in our price book and in our marketing.

Pricing: per the price book, no additional charges.

Impressionist Colors (Level 2): A new impressionist color made up of current, standard glaze colors published in our price book and in our marketing.

Pricing: will be price book impressionist price +20%, AND, there is a $600 color development fee because of the following:

• Development requires samples be made on the production line (which incurs costs)
• Most of the time the glazes are already prepared and can be reused

Impressionist Colors (Level 3): A new impressionist color made up of custom glazes, glazes that are not published in our price book or in our marketing.

Pricing: will be price book impressionist price +20%, AND, there will be a $2,000 color development fee because of the following:

• Development requires samples be made on the production line (which incurs costs)
• Development will most likely require the purchasing of special, non-stocked glaze materials
• Since samples must be made online, batching of glaze barrels is needed
• The glaze barrels may or may not ever be used again

All color development fees must be paid prior to ordering new samples, without prior approval from the National Market Manager.